K99 Terms and Conditions — Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and K99 ("Platform", "We", or "K99"), governing the use of the website https://k99.lc, the K99 mobile app, and all related services provided by K99.

By completing the account registration process, accessing any part of the platform, or conducting any financial transaction on K99, you automatically agree to be bound by these Terms together with Privacy Policy and Responsible Gaming Policy k99, all of which form part of this overall agreement.

These Terms may be amended by k99 at any time. Any amendments take effect immediately upon being posted on the platform. Continued use of the platform following such amendments constitutes acceptance of the revised terms.

2Registration Eligibility

To register and use the k99 platform, you must fully meet all of the following eligibility requirements:

• You be at least 18 years of age on the account registration date.
• You are an individual with the legal capacity to enter into a legally binding agreement.
• Use of online gambling platform is not prohibited by law in the country or territory where you reside.
• You are not currently subject to a self-exclusion period imposed voluntarily or by a relevant authority.
• You are registering for personal use only and not on behalf of any third party.
• You are not on any list of persons prohibited or blacklisted by K99 or any relevant regulatory body.

K99 reserves the right to request written proof to verify your eligibility at any time. Failure to provide satisfactory proof may result in the suspension or closure of your account.

3Member Account

Each individual is only permitted to hold one (1) k99 account only. Multiple account registrations by the same individual — whether using the same name, identity card number, phone number, email address, IP address, or payment method — are strictly prohibited.

• Account information: You are solely responsible for ensuring that all registered information is accurate, current, and truthful at all times.
• Password security: You must keep your account password confidential. K99 will never request your password through any communication channel.
• Account activity: You are responsible for all activities that occur under your account, including any transactions made by parties who gain unauthorised access due to your negligence.
• KYC verification: k99 conducts a Know Your Customer (KYC) process that requires you to submit valid identification documents before your first withdrawal can be processed.
• Account transfer: A K99 account is strictly personal and may not be transferred, sold, or shared with any other party under any circumstances.

If you suspect your account has been accessed without authorisation, please contact the k99 support team immediately via Live Chat, available 24/7.

4Deposits and Payments

K99 accepts deposits via multiple secure and recognised payment methods in Malaysia, including FPX (over 30 local banks), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer.

• Minimum deposit: RM10 per deposit transaction.
• Processing: All deposits are processed and credited to your account instantly once payment is confirmed by the payment service provider.
• Currency: All transactions on k99 are in Malaysian Ringgit (MYR).
• Legitimate funds: You confirm that all deposited funds are from legitimate sources and are not proceeds of any unlawful activity.
• Transaction fee: k99 does not charge hidden fees for deposits. However, your payment service provider may impose their own charges, which are beyond k99's control.

5Fund Withdrawal

Withdrawal of funds from your k99 account is subject to the following conditions, which must be fully met:

• KYC verification: The KYC process must be completed and approved before your first withdrawal can be processed. Required documents include a valid national identity card (MyKad) or passport.
• Minimum withdrawal: RM30 per withdrawal transaction.
• Withdrawal methods: Funds may only be withdrawn to the same payment method used for the deposit, or to a bank account that has been registered and verified in your name.
• Processing time: Withdrawals to e-wallets are processed within 15–30 minutes. Withdrawals to local bank accounts are processed within 1–3 business days.
• Wagering requirement: Any bonus funds received must fully meet the specified wagering requirements before a withdrawal can be made.
• Withdrawal limit: Daily and monthly withdrawal limits depend on your VIP membership tier. Further details are available in your account profile section.

K99 reserves the right to request additional supporting documents for legal compliance and fraud prevention purposes before approving any withdrawal. This is a standard procedure that protects your interests as a member.

6Bonuses and Promotions

K99 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated in each respective promotional offer.

• Wagering requirement: Each bonus comes with a wagering requirement that must be met before the bonus funds and any associated winnings can be withdrawn. Wagering requirements are typically between 10x and 30x the value of the bonus received.
• Validity period: All bonuses have a set validity period. Unused bonuses or unfulfilled wagering requirements within that period will expire automatically.
• One active bonus at a time: Unless otherwise stated, only one active bonus is permitted at a time in your account.
• Abuse prohibition: Any attempt to manipulate, abuse, or circumvent bonus terms is strictly prohibited and may result in bonus cancellation and account suspension.
• K99's discretion: k99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice if there is evidence of abuse or misuse.

7Game Rules

All games available on the k99 platform are powered by software that has been tested and certified by independent auditing bodies to ensure fairness and randomness of game outcomes (RNG — Random Number Generator).

• Final decision: Game results recorded by k99's servers are final and binding. Any discrepancy between the display on your device and the server records will defer to the server records.
• Technical interruption: In the event of a technical disruption or disconnection during an active game session, k99 will attempt to restore the session. If restoration is not possible, any bets involved will be settled in accordance with the specific game policy.
• Minimum and maximum bet: Each game has minimum and maximum betting limits set by the respective game provider, which can be viewed within the game interface itself.
• Live Casino games: Live Casino game rules are also subject to dealer instructions and the management of the relevant game studio, in addition to k99's general terms.

8Member Conduct

K99 expects all members to act responsibly, respectfully, and ethically while using the platform. The following are strictly prohibited:

• Using automated software, bots, scripts, or other technical methods to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes or abuse the bonus system (collusion).
• Harassing, threatening, or using offensive language towards k99 staff or other members.
• Depositing funds obtained from illegal or unlawful activities.
• Providing false or misleading information during the registration or KYC verification process.
• Attempting to access another member's account without authorisation.

Violation of any of the above rules may result in immediate account suspension, cancellation of all associated wins and bonuses, and legal action where necessary.

9Account Suspension and Closure

K99 reserves the right to suspend or close any member's account in the following situations without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to comply with KYC requests or to submit the required verification documents.
• Registration of multiple accounts by the same individual.
• Attempting to abuse k99's bonus or promotion system.
• Voluntary account closure request by the member themselves.

If your account is closed for reasons other than a terms violation, any valid remaining balance will be returned to you after deducting any bonus winnings that have not yet met the wagering requirements.

10Limitation of Liability

K99 provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or error at all times.

• K99 is not liable for any indirect, consequential, or punitive losses arising from the use of the platform, including loss of opportunity or anticipated profits.
• K99 is not responsible for any losses incurred as a result of internet disruptions, device failures, or technical issues beyond k99's control.
• K99's maximum liability to any member under any circumstance is limited to the total funds deposited by that member in the 30 days preceding the arising of the claim.

11Intellectual Property

All content on the k99 platform — including but not limited to website design, graphics, logos, icons, text, software, source code, and brand names — is the exclusive property of k99 or its licensors and is protected by applicable copyright and intellectual property laws.

• You are not permitted to copy, distribute, modify, or exploit any part of K99's content without explicit written permission from K99.
• Using k99's logos, name, or brand materials for commercial purposes without authorisation is a serious violation that may result in legal action.
• Linking to the k99 platform for non-commercial purposes is permitted, provided it does not portray k99 in a misleading manner or damage the brand's reputation.

12Amendments to Terms

K99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at K99's absolute discretion. Such amendments will:

• Displayed prominently on the Terms and Conditions page with the new effective date.
• Takes effect immediately upon publication, unless a different notice period is specified.
• Deemed accepted by you if you continue using the K99 platform after the effective date of the relevant amendment.

K99 encourages all members to review the Terms and Conditions page regularly to ensure they are always up to date with the latest terms governing the use of this platform.

13Applicable Law

These Terms and Conditions and all disputes arising from them are governed by the applicable laws under the jurisdiction specified in k99's operating licence. Any dispute that cannot be resolved amicably between you and k99 will be referred to binding arbitration in accordance with the adopted arbitration rules.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law by a court or competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable, while all remaining provisions shall continue in full force and effect.

14Contact Us

If you have any enquiries, concerns, or require further clarification regarding these Terms and Conditions, the K99 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly on the k99 platform — the fastest way to get immediate assistance.
• Telegram: Reach our support agents via K99's official Telegram channel.
• WhatsApp: Send a message to our support team via K99's official WhatsApp number.
• Email: [email protected] — for enquiries that require supporting documentation or evidence.

K99's support team operates around the clock, 7 days a week, 365 days a year. Our average response time is under 3 minutes via Live Chat and Telegram.